Business support for inclusion

Our Partner Hub features the Three Frontiers Toolkit, full of useful information for operators and aquatics businesses.

‘Three Frontiers’ just means ‘three areas’ that we recommend you focus on in order to help you monitor, evaluate and improve customer experience across your facility.

Registering for access the Partner Hub and Three Frontiers Toolkit is completely free.

Once registered, you’ll find detailed guidance, templates to use, and downloads to support your business.

Frontier Two focuses on the importance of the swimming environment and has a section dedicated to ‘inclusivity’ in the swimming environment.

You’ll find lots of information and templates on inclusive marketing and communication through Frontier one of our Partner Hub and swimming teacher resources page.

We also recommend visiting the Activity Alliance (previously English Federation of Disability Sport – EFDS) website for helpful tools and guidance on how to be inclusive in your communications with existing customers and wider audiences.

Visit our Teaching Swimming Hub for even more helpful tools and resources to help you deliver an engaging and inclusive swimming programme.

Our Level 1 and Level 2 teaching qualifications include modules on safeguarding for children and vulnerable adults.

We also offer comprehensive guidance for clubs on child welfare through our Wavepower publication.

Swim England Qualifications works with Institute of Swimming and other accredited training providers to deliver CPD courses for swimming teachers and assistants working with those who have additional needs when swimming.

Activity Alliance (previously the National Federation for Disability Sport) has developed a new online training course focused on ensuring that leisure centre staff provide an accessible and enjoyable experience for customers with additional needs.

The course programme explores inclusive customer service, perceptions of disability, effective communication, and legislation. Visit the Activity Alliance website to find out more and book.

As the national governing body for swimming in England, we take equality and diversity seriously.

We put things in place to make sure it’s rolled out across all of our functions.

That includes our affiliated clubs and their members.

Head to our Equality and Diversity page to learn more and download resources on equality and diversity, disability and LGBT rights in swimming clubs.

Head to our Health and Wellbeing pages for information and factsheets on the benefits of swimming for a range of health conditions, and details on how to create a water wellbeing model at your centre.

Our Dementia Friendly Swimming project was developed to enhance the swimming experience of those living with dementia and their carers by improving facilities and removing barriers.

You can find out more about the project and download useful resources on the Dementia Friendly Swimming Hub.

Para-swimming ID Toolkit is a downloadable resource that will help you swimming teachers, coaches, schools and parents identify their para-swimmers at all levels and give them the chance to progress within the para-swimming pathway.

The toolkit provides advice on how to group learners according to their ability along with helpful teaching points and adaptations. It also provides signposting to exit routes.

Gov.uk offers a wide range of guides, conduct and policy documents for SEND and high needs, including the SEND code of practice: 0-25 years for organisations who work specifically with children and young people.